Frequently Asked Questions

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General

It is our mission at earthful collective to bring you high quality pieces that will stand the test of time. We prioritize bringing you sustainable and pre-loved goods with lots of life left to live on earth.

Items available for purchase have been pre-washed and are ready to wear. Exceptions include pieces that are new with tags or dry clean only.

Any flaws will be noted and photographed accordingly. Please reach out via email or instagram DM if you received an item with unnoted flaws and we will do our best to work with you to make sure you're satisfied with your purchase. (We're human!)

Unfortunately we do not offer refunds, returns or exchanges. All sales are final.

Shipping & Handling

Packages are typically shipped within 2-5 business days. We are not responsible for packages after they have left our hands - please double check to make sure all shipping information entered is correct and if you need to make a change please let us know ASAP.

Shipping is a flat rate of $8 in addition to the cost of the item.

International shipping is not currently available on the site but is coming SOON. Cost is determined based on weight of the item and recipient location. Please reach out directly via email or instagram direct message and we will send you a quote. Note: costs are expected to be $20 + USD.

Yes! Local to the chicagoland area? Happy to arrange a pickup to avoid shipping fees. Simply check "local pickup" at checkout and reach out via instagram DM to coordinate pickup. (@earthfulco)